Close more deals with insights from Dynamics 365

Close more deals with insights from Dynamics 365

The tools in the Microsoft Dynamics 365 suite allow you to improve customer experience and close more deals, making it the perfect sales partner, but how does Dynamics 365 achieve this? Dynamics 365 provides you with a number of tools that you can use to boost your sales:

  • Artificial intelligence provides you with additional sales insights that help you plan for the future.
  • Dynamics 365 for Sales and Linkedin Sales Navigator help you create the right connections that can help fuel your business.
  • Simplify selling by linking business processes with Office 365 and Dynamics 365.
  • Analytics dashboards use historical and predictive data to improve visibility and boost sales.
  • Customisable solutions that integrate with other applications and services and further improve your sales potential.

Microsoft explored how three companies took advantage of Dynamics 365 to boost their sales:


Swarovski, sellers of premium crystals and related services, were looking for a solution to boost performance and mobility. Thanks to Dynamics 365’s ability to provide employees with up-to-date information through a variety of platforms, including mobile devices, employees were able to work more efficiently and proactively.


Kennametal offers a variety of services and products including metalworking and wear-resistant surfaces. Kennametal saw the potential in Microsoft’s cloud-based services, including Azure, Office 365 and CRM online. The company implemented a Dynamics 365 solution that allowed them to create a cohesive strategy between their sales and marketing teams, thanks to the CRM tools that provided them with the information they needed.

For the Kennametal sales team, they specifically saw:

  • a reduction in the time spent on administrative tasks
  • increased visibility for management


Marston’s is a brewing business that decided to take advantage of Dynamics’ social listening tools to understand how their customers felt about their brand, whether it was in regards to the drinks that they sold or the pubs that they ran. Dynamics 365 gave them the ability to analyse the data around customer sentiment, something they hadn’t been able to do before. This enabled them to react quicker and faster to changes in customer sentiment. They also used Dynamics 365’s mobile tools to assist their area managers and improve their efficiency. Instead of needing hard copies of information, area managers could now access information in the cloud.

Close more deals with insights from Dynamics 365

Dynamics Group understands that exceptional customer experiences help drive your sales. You can create a foundation for this exceptional customer experience using Microsoft’s Dynamics 365 suite.

For more information on Microsoft Dynamics 365 for Sales, contact Dynamics Group today.