Microsoft Dynamics 365 for Customer Service

Microsoft Dynamics 365 for Customer Service

An omni-channel solution

An omni-channel solution is about being available to your customers on as many communication channels as possible, and being able to carry on a conversation, even if it’s on a different channel.

  • An omni-channel tool makes communication as effortless as possible for your customer
  • By centralising communication, you are able to get a better understanding of your client
  • Pick up where you left off across multiple communication channels

Self-service systems

While it’s vital to provide customers with staff who can assist them, it’s also important to provide customers with self-service resources.

  • Self-service options, such as FAQs and forums, provide the customer with information and support at any time of day
  • Compatibility of your self-service across multiple platforms is also key to ensuring customer satisfaction

Data analytics

Data analytics can be used to identify customer trends and opportunities on the horizon, as well as providing you with a better understanding of your organisation as it exists now.

  • Custom dashboards allow you to view a variety of metrics in real-time
  • Sentiment analysis identifies how your customers are feeling about your organisation on social media
  • Improve resolution time on a variety of issues

Achieve More

If you wish to connect better with your customers and provide a better customer experience contact Dynamics Group for a consultation.

Contact Us